Refund policy
English translation provided for convenience. The French version of this policy is the one that applies.
Last updated: 19/08/26
Article 1 — Two separate rights, one aim: you are never stuck with an item that does not fit
At Atleïs, you actually have two rights that overlap, and we always give you the more favourable of the two:
• The legal right of withdrawal: 14 days from receipt, to change your mind without giving a reason (detailed in Article 8 of the Terms of Sale). It applies to every online purchase in France; it is a minimum set by law.
• Our Atleïs exchange and return policy: 30 days from receipt, with free returns, described below. It is a brand commitment, more generous than the legal minimum.
In short: you have 30 days, not 14, and the return costs you nothing.
Article 2 — Conditions for a return or exchange to be accepted
To be accepted, the item must be:
• unworn, unwashed and unaltered;
• in its original condition, with its labels attached;
• if possible, sent back in its original packaging or equivalent protective packaging.
An item that has visibly been worn, is stained, perfumed or altered cannot be accepted for return, in line with standard practice for textile items.
Article 3 — How to proceed
Contact us at atleis72@gmail.com within 30 days of receiving your order, giving your order number and the reason (size exchange, simple return).
We reply with the steps to follow and, if needed, a prepaid return label.
You send the item back under the conditions described in Article 2.
As soon as the item is received and checked, we issue the refund or send the replacement item (as you requested).
Article 4 — Return costs
Return costs are fully covered by Atleïs, whatever the reason (change of mind, wrong size). You pay nothing upfront: a prepaid return label is provided on request at atleis72@gmail.com.
Article 5 — Size exchange
If the item ordered is not your size, you can ask to exchange it for another available size among S / M / L / XL, under the same conditions and time limits as a standard return (Articles 2 and 3).
If the size you want is no longer in stock at the time of the exchange, we offer either a full refund or to let you know as soon as it is back in stock (“Notify me” feature on the product page).
Article 6 — Refund
The refund is made using the same payment method as the purchase, within a maximum of 14 days from receipt and inspection of the returned item.
The refund covers the price paid for the item. Initial shipping costs are refunded under the legal right of withdrawal (first 14 days, in accordance with Article 8 of the Terms of Sale); beyond that, under our 30-day commercial policy, initial shipping costs are not refunded if the return is due to a simple change of mind, unless there is an error or defect on our part. Atleïs may choose to be more generous and refund the initial shipping as well.
Article 7 — Items covered / exclusions
This policy applies to all items sold on atleis.fr, within the conditions of Article 2. The following cannot be returned or exchanged:
• items on sale or sold as final clearance, if this is explicitly stated on the product page at the time of purchase;
• items sent back more than 30 days after receipt.
Article 8 — Defective item or error on our part
If you receive an item that is defective, damaged or different from your order, contact us straight away at atleis72@gmail.com with a photo of the product received. In this case, the legal guarantees of conformity and against hidden defects apply (see Article 9 of the Terms of Sale), with no 30-day limit and at no cost to you.
Article 9 — Contact
For any question about a return or an exchange: atleis72@gmail.com. We reply personally to every message.